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eufyCam S4 4-Cam Kit + 1 TB Hard Drive
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Such an amazing kit ! 4 cameras cover my entire house ! Wireless
, with solar panels without any problems ! Absolutely love it !!
I purchased these cameras holding high expectations about their stability and performance. Sadly, they barely managed to connect to the HomeBase S380 due to very poor connectivity.
The HomeBase S380 was presented as the “brain” of the whole system; however, the limited connectivity makes it barely usable. If you’re planning to install the cameras next to the base, it works, but if you’re a normal person who purchased these cameras to monitor the perimeter of your house, there’s no chance these will connect.
To overcome these issues, I followed multiple troubleshooting steps as indicated by their customer support, none of which fixed the issues. One of the cameras couldn’t even connect to the HomeBase, while the other 3 were connected to both the HomeBase and WiFi but still managed to be totally unreliable. There was a 3-4-minute delay with the live view; events were notified at random; face recognition didn’t work…ultimately, a complete disaster.
The app in itself is not so great. Finding the right settings is a daunting experience. The playback timeline is too short, meaning it’s impossible to find exactly what you like. Contrarily to what they advertise, the cameras cannot identify deliveries and struggle to recognise familiar faces. They don’t “automatically” recognise and respond to treats as Eufy wants you to believe. The cameras are advertised as 2.4GHz, 5GHz and 6GHz, but when you try to connect them, only 2.4GHz is available and you must downgrade your network to that old frequency.
It’s worth noting that I use a Premium Wi-Fi 7 ultimate mash system, supporting over 750 concurrent devices, a speed of 21GBps and I have a 1Gb fibre connection. The cameras showed full-bar signal, but this didn’t stop them from being constantly delayed and unusable. My old cameras work as breeze hence it’s clearly an issue related to this product. I was planning to expand my system by adding the S4 doorbell and one indoor camera, but after this awful experience and the connectivity issues, I will steer away from this unreliable brand.
On top of that, returning the cameras under the 30-day return policy was a nightmare. Eventually, I’ve managed to get them to authorise my return and returned them. Eufy has now received my cameras but they keep being vague about my refund. One minute they say it will be processed in 2 days, then a minute later the same person says 3-5, then they say 7, then they say it “will take some time”…so I’m prepared having to report them and forcefully recover my money.
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